Postmates Food Delivery
Order eats & alcohol
Postmates is an app that lets you order almost anything — including restaurant meals, groceries, and personal items — and have it delivered to your doorstep in under an hour.
Goals & Expectations
What is your goal?
Order foods and groceries online without going anywhere
How long do you expect it will take?
It could be taking 10-30 minutes depending whether you have or have not something you want to order in mind
What is your attitude going into this experience?
Skeptical at first. Because I never tried this kind of mobile app before
Do you think it’s going to be easy or hard?
It will be easy to use
What prior knowledge do you have that is relevant to this experience?
I do not have any prior experience in term of this app. But I had experience with a similar app called hungry buff. And there are couples of differences between them.
- Order Anything: they deliver from virtually any store or restaurant in your city. Order late night meals, last-minutes birthday gifts, cleaning supplies—anything
- Real-Time Tracking
- Time estimation
Experience steps
- Open the app. Sign up or log in with your FB
2. Browsing the options
3. Choose the category you want to explore more
4. Add the foods to your cart
5. Check out
6. Type your name, address, payment option and you are good to go
Reflections & Analysis
During reflection process, I mapped out the service experience from my point view. I captured my initial thoughts on the sticky note, categorized them and mapped them according to the emotional experience at different stages. I then began reorganizing those elements into larger groups of issues trying identify the broad problem patterns.
Then I began to use digital representation to visualize these complex experiences, relationships and interactions. Overall, I was very happy with the app. I really appreciates with rate service experiences which based on a range of criteria and the overall design and color choices are professional and clean. But there are couples of problems I encountered during the experience.
- no delivery choices based on personal values
- no efficient way of selecting drivers and calculating cost
- hard to find driver during pick-up time/ car type is not mention as well
- delivery time/pick-up time is not given
Yue Liu 